B.S. in Technical Management from Southern New Hampshire University.
M.S. in Telecommunications from Southern Methodist University.
Certified Network Expert (CNX) certification.
Agilemt Certified Expert (ACE) in Ethernet, ATM and Frame Relay Protocol Trace Analysis.
Cisco CCNA
Avaya ACNA
Novell CNE, CNA

John Prudente
protocol_analyzer@comcast.net

24 Years in the Telecommunications Industry - Providing Technical Support, Training and Troulshooting of LAN/WAN problems at AT&T, Lucent Technologies, Avaya Inc., Lightship Telecom and Vertical Communications.

My Resume:

Summary LAN/WAN/IP-PBX Technical Support Specialist. Supported and troubleshot a diverse array of equipment from Cisco, Adtran, Netopia, Lucent, Avaya, AT&T and Paradyne. My strengths are troubleshooting problems, finding solutions and training people.

Work Experience

12/04 to Present Vertical Communications: Providing Tier 3 Technical Support for Verticals IP-PBX Phone System.

03/04 to 12/04 Lightship Telecom: Network Operations/Customer Repair Technician. Troubleshooting T-1, Frame-Relay, ATM connections on Netopia and Adtran Routers. Also troubleshooting backbone network problems using Cisco 7000/12000 Routers and Lucent CBX500¡¦s and PSAX.

2003 to 2004 CM IT Solutions/Computer Moms: Certified Technician/Trainer. Providing Outsourced IT Solutions to small and mid-sized businesses. Mom is an acronym for Mentors on the move. Providing personalized computer training for individuals and small businesses on subjects such as Windows, MS Office, Quicken/QuickBooks, scanners and digital cameras. Also providing Installation and Maintenance on Computer equipment and Networks (Wired and Wireless).

1996 -2002 Lucent Technologies / Avaya Inc.: Remote Technical Support. Tier 3 or level 3 Technical Support. Responsible for assisting Customer Service Engineers and Customers with Installation, Operation and Maintenance of Networking, LAN/WAN and Data Communications products. Coordinated Field Engineers efforts and interfaced with Product engineering group for large scale installs and troubleshooting service calls. Developed and delivered training to customers, Field Engineers and other Tier 3 Support personnel on LAN/WAN products and technologies.

1981 to 1995 Paradyne Corp / AT&T Paradyne : New England District Technical Support. Provided technical assistance to Field Engineers with installs and service calls by phone or on site.

Teaching Experience
2003 to present Online Protocol Analyzer Class: Developed all content and delivered training for an online LAN Protocol Analyzer. Teaching students how to use a Protocol Analyzer and how to troubleshoot networks with it. Taught through Universal Class at web site: http://class.universalclass.com/ProtocolAnalyzer

2002 to 2004 Training New England/Training New Hampshire: (Part-time) Teaching Network+ certification class and Certified Office Professional class (MS Word, Excel, PowerPoint, Access, Outlook and QuickBooks).

2002 Southern New Hampshire University: Adjunct faculty, Part-time teaching CIS night classes.

2000-2001 Xlsoft: Part-time Developed and wrote test question content on various subjects such as TCP/IP, Networking Essentials and Microsoft Outlook.

1998 New Hampshire Community Technical College: Adjunct Faculty at the Derry NH. Satellite office. Taught Introduction to Computers Part-time (CIS110).

Work Skills LAN/WAN Equipment Experience: Worked with TCP/IP routing and switching protocols for the past 10 years. Install and configuration of Bay Networks Hubs and Routers. Bay Networks Certified Specialist (BNCS) for Hubs and Router Technology. Installation and maintenance on Cabletron Hubs. Cisco Routers -2500, 3000, AGS, 4000, 7000. Installation. Maintenance and Configuration experience. Paradyne and Sync Research Frame Relay Access Devices. Novell (CNE) Certified Netware Engineer. Well versed in use and repair of IBM Compatible P.C.'s. HP Openview experience. Hypercom IEN Line of Router/Voice/Data Muxes. Install, Maintenance and Configuration of Lucent¡¦s line of ATM Switches and Cajun Switch/Campus LAN products. Network Security training and Installation and Configuration of the Lucent Managed Firewall. Worked with and supported Avaya's VOIP products using QoS management. MPLS experience with Lucent Switches. LAN/WAN test gear used: Network General Sniffer LAN/WAN protocol analyzer, HP/Agilent LAN/WAN Network Advisor Protocol Analyzer and traffic generator, Ethereal, NetStumbler.

Data Communications Experience: Trained and performed Installation, Configuration and Maintenance on Digital products - CSU's/ DSU's, T-1 Multiplexers (Converging Voice and Data), T-1 Networking and Nodal Processors. Analog leased and dial line Modems, Time Division and Statistical Multiplexers, Network Management Systems. Data communications test gear used: Halcyons analog line testers and Data Scopes, HP 4952 Protocol analyzer, Oscilloscopes, Volt meters, RS232 and V.35 Breakout Boxes, Fireberd 2000, 4000 and 6000 testers, Magic One Test Set, DDS and T-1/Fractional T-1 Test set.

Other Job related Skills and Experience: Program Manager, responsible for Technical Planning, arranging customer meetings and scheduling large scale installs; Filled in for the New England District Service Manager as needed. Training Coordinator for the New England District, conducting local and remote training seminars on new products as needed. LAN Administrator ¡V Caring for any Local Area Network problems and training for personnel in the Lexington MA. office location (1992-1996).

Certifications
CCNA - Cisco Certified Network Associate. 8/01
ACNA - Avaya Certified Network Associate. 10/01.
ACE - Agilent Certified Expert on the Agilent Advisor (LAN/WAN Protocol Analyzer). Certified in Ethernet, Frame Relay and ATM Protocol Analysis. (June 2001).
CNX - Certified Network Expert in Ethernet Technologies. A Multi-vendor, multiprotocol certification program. (8/99)
Novell CNE - 3/95-00, CNA 3 - 8/96, CNA 4 - 8/96
Bay Networks (BNCS) Bay Networks Certified Specialist in Router Technologies (11/96).
(BNCS) Bay Networks Certified Specialist in Hub Technologies (10/97).
Education
1997-2001 Southern Methodist University: Master of Science Degree in Telecommunications. Graduated with a 3.49 GPA.
1992-1997 Southern New Hampshire University: Bachelors of Science Degree in Technical Management. Graduated Cum Laude. Membership in Delta Mu Delta National Honor Society.
1993-1995 Boston University: Attended Novell Certified Netware Engineer classes. Certified as a CNE.

Training
2002 Cisco: Started CCNP training classes.
2001 Agilent: Training and Certification on the Agilent LAN/WAN Protocol analyzer.
2001 Cisco Systems: ICND Training: Interconnecting Cisco Network Devices.
1997 Hewlett Packard: HP LAN/WAN Internet Network Advisor test set training class.
1997 Cabletron: Cabletron¡¦s 802.3 Class - Covers the Cabletron Hub line of products.
1996 Network Associates: Sniffer University LAN Analyzer classes - TC101-C (Troubleshooting with the Network Sniffer) and TC-104 (Ethernet and Token Ring network analysis and troubleshooting).
1995-1998 Bay/Nortel Networks: Attended Router Installation and Configuration, Router Configuration and Management, WAN Protocol implementation, LAN Protocols, Advanced IP Routing, Centillion Switch, HP Openview for Windows classes. Certified Specialist in Hubs and Routers..
1981-2002 Avaya Inc./Lucent Technologies /AT&T Paradyne / Paradyne: Attended a wide variety of training courses available to the Customer Service Organization. Approximately 90 weeks of training classes over 20 years. Recent Classes include: Hypercom IEN Line of Router/WAN products. Paradyne¡¦s 9620 Frame Relay Access Unit and its 5100 Hotwire xDSL product. Lucent's ATM Switching products (AC30, 60, 120). Lucent Managed Firewall.
1980-1981 Control Data Institute: Basic Electronics / Computer Electronics Certificate Program.